Thank you for shopping with Americanwholesalestorellc. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and our procedures regarding returns and refunds.
1.Return Eligibility
We gladly accept returns within 30 days of delivery for most products. To start a return, please contact us at support@americanwholesalestorellc.com with your order number and reason for return.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In its original packaging with all accessories, manuals, and labels intact
Accompanied by a valid proof of purchase
2. Refurbished & Overstock Items
Some products sold on our website may be refurbished or overstocked. Such items are tested, verified to be in working condition, and may show minor cosmetic wear. The condition (New, Refurbished, or Overstock) is always clearly stated on the product page.
3. Restocking Fee Conditions
We reserve the right to charge up to a 15% restocking fee for items returned that are not in resaleable condition. This may include, but is not limited to, the following situations:
Missing original accessories, manuals, or packaging materials
Removed or broken security seals
Visible signs of wear, scratches, dents, or stains
Items returned with user-caused damage
The restocking fee, if applicable, will be deducted from the refund amount.
4. Non-Returnable Items
The following items are non-returnable for hygiene and safety reasons:
Opened personal-care products
Perishable goods or consumables
Digital or downloadable items
5.Warranty Clarification
Unless otherwise stated, all refurbished and overstock products are covered by our 30-day return window only. No manufacturer or extended warranty applies beyond this period unless explicitly mentioned on the product page.
6.Refund Process
Once your returned item is received and inspected, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
If your return is denied (due to missing components or user damage), we will contact you with details.
7.Late or Missing Refunds
If you haven’t received your refund after 10 business days:
Check your bank account again.
Contact your credit-card company; it may take time before your refund is officially posted.
Contact your bank.
If you’ve done all this and still haven’t received your refund, please email us at support@americanwholesalestorellc.com.
